Frequently Asked Questions

The following is a list of quantities and their respective prices. Please note that this excludes VAT and shipping.

We would be really surprised if you have found a better price for the same quality as Cleverbug. However, we can offer you a price match if the order quantity & product specifications are the same. Please contact our customer care team who will be able to assist you further.

If you have already created a design for your business cards, have a read of our format guidelines to ensure that it is in a suitable format for print.

Cleverbug business cards are printed at 85mm x 55mm. We advise that you upload artwork that has accounted for the bleed in your design. The standard UK bleed is 3mm all round. It has always been common practice to apply a bleed to any artwork that is designed for print.

The edges of a document are called the bleed area. To prevent an unwanted white border from showing at the edge of your document, you should extend any background colours or design elements all the way to the edge. This area of the paper will be trimmed off after the job is printed.

Cleverbug's online card making and editing software is designed with this good practice and ethos, to ensure that your printed products are produced to the very highest standards. Our handy card editing software will show you very clearly the margins where your business card will be cut. See the illustration below which demonstrates the full bleed size and print size.

If you are working in an illustration program such as Adobe Illustrator or Corel Draw, or a photo editing program such as Adobe Photoshop, we recommend that you create your document at full bleed size (91mm X 61mm). This will prevent any white edges from showing at the borders after the final product is trimmed.

If you are working in a layout programme such as Adobe InDesign or QuarkXPress we recommend that you create your document at print size (85mm X 55mm) and then include the 3mm bleed in the document settings. Make sure to include the bleed in your output settings when you are saving you document as a PDF for upload.

Resolution is the number of dots per inch (dpi), in other words the amount of detail the image has. The optimal format for print is 300dpi. Using a higher resolution means you will have more detail in your images and artwork. To achieve the best possible detail in your images, we recommend that you upload PDF files where possible.

Where possible, designs featuring graphics or text (basically any non-photographic content) should be submitted as PDFs.

PDF means 'Portable Document File'. These files are universally compatible with most editing software and offer the best possible file solution for print. Most software programmes will let you save files as a PDF.

Uploading PDFs means that your lines and fonts will be crisp and clear at any size. To keep your text in vector format, we recommend applications such as Adobe Illustrator, Adobe InDesign and more recent versions of Adobe Photoshop. Please note, saving text in JPEG format could result in a poor quality almost 'blotchy' print finish.

When your design features a mix of photography and text, make sure that your photographs are 300dpi, and that you save your final design as a PDF.

More technical information

When saving your PDF files for upload, make sure that you select the 'Adobe PDF/X-1a' or 'High Quality print' preset to ensure the best print output. This option can be found in Adobe Illustrator, Adobe InDesign and more recent versions of Adobe Photoshop.

We strongly recommend that you upload your files in PDF format. JPEGs or PNGs are more commonly used for screen or web applications. We don't recommend that you upload your artwork in this file type but if you have to, make sure that you view them close on your computer to check that there are no fuzzy edges or lines. If the artwork appears to be of poor quality on your screen, it will definitely not print well!

Before saving your design, make sure that:

- There are no cut or crop lines;
- All transparencies have been flattened;
- Any fonts used are embedded.

All of our printers use a 4 colour ink process (CMYK). Screen colours (RGB - Red, Green, Blue) may appear duller or lacking in contrast when printed.

For this reason, you should preview your work in CMYK where possible. You only need to do this if you have the image editing software.

Did you know that business cards vary in size from country to country? For this reason, the design that you already have may not fit our template size (85mm x 55mm) perfectly.

When you upload your old artwork and start to position it, you'll see an indication of the 'bleed' and 'safe area'. Make sure that any colour in your design fills the bleed edge to edge, and check that your important information is inside the safe area.

See the illustration above

There are some key points to remember when using text/line art in your designs:

- Make sure that text is at least 8pt (very small text can look good on screen but actually it will be tiny when printed)
- Try to keep text in bold colours, made up of one or two inks only (C, M, Y or K).
- When printing lines in a solid or dark colour, make sure they are no thinner than 0.5pt. If you're using a lighter colour we recommend 1pt.
- Make sure all fonts are embedded or outlined.
- Remove any cutting, crop or trim marks. These are placed on your design by Cleverbug.

Read all of the above? You're now ready to start making your business cards. If you get stuck, contact our customer care team who will be happy to help!

We believe that quality products need quality paper and we take no shortcuts in sourcing the very best paper available. Our standard material is a durable, crisp white paper and all of our cards are matte laminated on both sides to ensure a smooth and glossy finish.

Cleverbug Premium is a sleek, matte laminated paper with a silk finish. This 100% recycled 350gsm paper is a lot thicker and stronger than most business cards. We take pride in sourcing 100% recycled stock and produce this paper using sustainable energy resources. Our cards comply with FSC regulations and are ideal for those who are committed to environmentally friendly practice in all aspects of their business operations.

Our cards are not only kind to the environment, they are also reassuringly thick and sturdy, which means they are built to stand the test of time.

All of our orders are shipped in a sturdy corrugated box, which can hold up to 200 cards. Cards are bound together nicely and carefully protected with bubble wrap to ensure they arrive at your door in pristine condition. We aim to pack and deliver all products with pride and care but if you're not happy with the end result then neither are we. If you have concerns about a Cleverbug package that you have received, please contact our customer care team who will be happy to help.

It depends on which shipping method you have chosen. Our shipping services are:

Standard Delivery: product delivered to your door within 5-7 business days; this is for customers based in the UK & Ireland.

Express Delivery: product delivered to your door by the following day if the product is ordered before 12Midday.

Standard Delivery is absolutely free! You will be presented with the exact cost when you place an order. See here for prices for Express Delivery - where we can have your business cards delivered to you by tomorrow if you order before 12 Midday today.

Yes, as long as you order by 12 Midday and select the express delivery option when placing your order we can have your cards to you the very next day.

Not normally, but we do make occasional exceptions. We're based in Dublin, Ireland. If you'd like to find out more please contact our customer care team.

Unfortunately we have to pay for shipping to each separate delivery so we can't offer a discount on multiple deliveries.

Every weekday - Monday to Friday.

Our headquarters are in Dublin, Ireland. We have printing facilities in the UK and Ireland, as well as offices in Romania and the USA.

At present we deliver to Ireland and the UK, the stated delivery times for shipping on our site are based on shipping to these countries. Standard shipment of 5-7 business days is only available to customers in the UK and Ireland. Express Delivery is also only available to those in the UK and Ireland.

We accept orders from any country in the world, however, it will take us longer to deliver to customers outside of the UK and Ireland. We hope to offer quicker delivery to countries across the world soon.

If you are outside of the UK and Ireland and you have already put through an order, please contact our customer care team and they will assist and help you with any of your concerns.

If you selected Express deliver, your local delivery agent may require a signature. If you work during the day, it's best to have your order delivered to your work address.

We try to ship whole orders together. If there are any delays or some products take longer to print, we may have to split it up but we will always keep this to a minimum.

Please contact our Customer Care Team and they will happily assist you with tracking your order whether you choose Express Shipping or Standard Shipping. If you choose Standard Shipping, we can tell you when your order was printed then shipped and advise you on your product arrival date. If you opted for Express Shipping, we can source a tracking code for your order then notify you of your order\'s location en route to your door.

Yes we do! As we have recently launched, we haven’t devised our pricing plan for international deliveries. That means that if you order from anywhere outside of the UK & Ireland, you will not be charged any extra! You can too avail of our Free Standard Shipping & Express Shipping options. However it will take longer for your order to be delivered to you. You can contact our Customer Care Team who will personally deal with tracking your order for you. We will also be able to advise you on how long it will take for you to receive your order.

You can pay using Visa or Mastercard debit or credit card. You may also use Maestro, Solo, Visa Delta, Visa Electron or American Express cards. If you have one, you can also use your PayPal account.

Sorry, we don't accept these forms of payment.

To ensure that all transactions are completely secure, we use the most up to date security systems for handling online payments. We never store your card details and our payment system is fully PCI compliant.

Yes, we keep your name and address, email address and order history to make it easy for you when you return. We don't, however, store any payment details. For more information on how we handle data, visit our terms and conditions.

Absolutely, we will never share your information with any third parties.

Depending on the size of your order and your requirements, we can sometimes accommodate special payment terms. Please contact our customer care team who will be happy to help.

Yes, we charge VAT on all UK orders. If your business is VAT registered you can claim this back.

The more you order the more value you get for your money so yes, It pays to stock up!

We are sorry about that! See our FAQs on payment methods or contact our customer care team if you would like to speak to a representative.

We check your card details when you pay, so please double check that you've entered them all correctly. One mis typed number and the transaction will fail, it can be very easy to mistype things!

On some very rare occasions, technical problems can cause problems with processing your payment. If you're sure that you've entered all of the numbers correctly, please contact our customer care team and we'll do our best to sort out the problem for you.

Certain credit and debit cards (Switch and Solo) have these numbers which are required to process transactions. If you don't have this type of card, you don't have to enter these details.

If you didn't receive a confirmation email, your order has not been processed. If your card has been charged don't worry, we'll refund your money instantly. You can try placing the order again and if this is again unsuccessful please contact our customer care team.

If this has happened, we're very sorry. It's a mistake and we'll refund any additional payments immediately.

If you received 2 emails, it's likely that your order was placed twice. You can cancel one of the orders by logging into your account and selecting the relevant option.

Please remember that the delivery time you have been given is an estimate. We will always work hard to get your cards to you as soon as possible, but sometimes factors beyond our control mean that you may have to wait a little longer than expected. If you haven't received your order after five days from the estimated delivery date, please contact our customer care team.

If you have chosen express delivery, you can track the status of your delivery online. Full instructions of how to do this are available in the confirmation email you will be sent after we process your order.

If you choose express delivery and you order before 12 Midday, your business cards should be with you the very next day. If you have already ordered your cards and not yet received them, please contact our customer care team who will be able to assist in getting them to you as soon as possible.

Our clever business cards are available in thousands of great designs, many that come with useful text that's been specially written to sell your products and services. All cards are printed on high quality paper and can be fully customised with your own text, photos and logos.

Our cards are 85mm x 55mm, a common size for most business cards in the UK.

We are currently looking into this as an option for the future.

Yes, Cleverbug business cards are printed on both sides as standard, we don't charge extra for this.

Please see our current price list.

Yes, where there is an option to add an image or logo to a card design you can upload a QR code.

Not just yet! We are developing our range of accessories and they will be available along with many other Cleverbug products very soon!

We're very busy building and developing a great range of products for you. These include postcards, greeting cards, social media tools and much, much more. Please help us develop our range by telling us what you want.

If you have chosen from our library of over 2000 design templates then there is a chance that someone else will have that design too. However, you can customise our cards with images and text to make them completely unique to you!

When you purchase business cards from us, you have right to use the design on those cards. We retain the copyright, which means that you can't use the design anywhere else. However, what you can take from Cleverbug are our ideas on design, colour and functionality and use these to help shape your brand.

Unfortunately we don't offer those options. We're focusing on simple, affordable and high quality cards for now.

You can choose quantities of 20 (sample pack for just 99p), 100, 200, 300, 400, 500 and 1000 cards depending on your requirements. Remember, the more you buy, the cheaper they become so it pays to stock up!

Unfortunately this is not currently possible, but we are working on it and we hope to deliver this as an option soon!